ReachOut: Version Upgrades with In-Application Messaging

Supporting old builds or versions of your software can put a strain on your product development team and stand in the way of improvements. Not to mention that users running old versions of your software are not realizing the value of your latest and greatest feature set. Usage Intelligence makes it easy to migrate users to your latest release by reaching them at the right time with the right message.

Drive users to upgrade to your latest release

When users upgrade to the latest version of your product, you ensure they’re getting the best product experience. You’re also driving revenue for your company. Streamline the upgrade process by setting up in-application prompts triggered by user version, user behavior or business rules.

Reduce support costs without alienating users

Decrease support team workload by sunsetting old versions. In-application messages allow you to target and notify specific users and offer an easy upgrade path to a supported version. Since Usage Intelligence automatically calculates exactly how many users are affected, you can quantify the savings and make compelling upgrade offers to users.

Distribute new builds more efficiently

Easily roll out new builds to users through Usage Intelligence by adding your latest release to the Builds management area, and specify whether it applies to everyone or specific user segments. Usage Intelligence checks user versions and prompts updates for affected users.