WALTHAM, Mass — November 14, 2017 — Revulytics, Inc., a leading provider of software usage analytics, today announced that CNC Software, Inc., provider of Mastercam® CAD/CAM software, is using the Revulytics™ Usage Intelligence platform to modernize Mastercam® with an advanced user interface, innovative capabilities, and an even stronger focus on user preferences. The full case study is available for download here.
In industries ranging from automobile manufacturing to consumer goods to medicine, more than 236,000 manufacturers rely on Mastercam CAD/CAM tools purchased from CNC Software. CNC Software knew it needed detailed product usage data to accelerate development, improve focus on the customer, and innovate more effectively. For several years, it had attempted to capture usage data through a home-built software usage analytics package, but found that it took too much time and effort to visualize, analyze, and report on the terabytes of data it was generating.
CNC turned to Revulytics to accelerate the redesign of Mastercam’s user interface and quickly discovered that the Revulytics Usage Intelligence software was exceptionally flexible and provided event tracking at the individual feature level. Other products considered dictated what could be tracked, and their inflexibility would have significantly increased cost. Additionally, with Revulytics analytics to support its decision-making, the entire redesign took eighteen months, rather than the projected thirty-six months.
According to CNC Software’s Director of Product Design, Russ Bukowski, “Mastercam is a very big product – it has 1,200 functions, each ranging from a handful of controls to one with 24 dialogs and almost 500 user controls. With Revulytics, we can easily instrument any panel on an as-needed basis and track exactly what we want. Now, we can track adoption rates every day. That analysis would have been virtually impossible without Revulytics’ software usage analytics. Revulytics gave us the usage data to say which features are used most often, which go together, which are the ones to promote.”
CNC Software can now identify usage patterns for each of the nineteen languages it supports, and collaborate with its global reseller network to optimize adoption. The Revulytics software usage analytics data gives CNC Software solid direction for a more thorough analysis. Its market researchers can follow up and provide additional support to help resellers educate their customers on maximizing the value of their investments in Mastercam.
“Most software developers and product managers have access to limited data and anecdotal evidence of product use and lack the tools to make informed decisions based on actual customer usage of their applications,” said Keith Fenech, VP, Software Analytics, Revulytics. “CNC Software is at the forefront of leveraging the power of usage data to build better products, meet their customers’ needs, and grow revenue.”
Revulytics offers cloud-based software usage analytics and turnkey services that give software producers deep visibility into how their products are being used and misused, providing them with actionable intelligence to generate revenue by converting unlicensed users into paying customers, optimize product development, and make data-driven decisions across their business. Its compliance analytics solution and services are used by leading software vendors to increase license revenue and globally reduce software piracy. Its software usage analytics solution provides valuable insight into product adoption, engagement, and environments, enabling product managers and developers to make data-driven decisions to meet customer needs and deliver contextually relevant messages to build customer satisfaction. Revulytics software intelligence has supported customer compliance programs generating more than $1.8 billion in new license revenue since 2010.
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