Leading Healthcare Software Firm Applies Data-Driven Planning to Reinvigorate a 25-Year-Old Practice Management System

Tens of thousands of physicians’ offices rely on this customer’s comprehensive practice management solution to handle everything from electronic prescriptions and claims to monthly business reporting.


Insufficient insight into how customers currently use a 25-year old software package that has achieved wide distribution through multiple versions, leading to sub-optimal decisions based on anecdote rather than objective data


Used Usage Intelligence to get more accurate and actionable anonymous data for understanding customer usage, planning features, improving quality, and making key product roadmap decisions


Higher product quality, more efficient R&D investments, tighter alignment with customers’ environments, and greater customer loyalty

To my amazement, it not only did the feature tracking I needed, it also had many other capabilities we found quite valuable.

- Product Manager

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